Support & FAQ's

Please see below a list of FAQ's that may help you with any problems that you are having. If you can't find what you need here or it doesn't work for you, don't hesitate to email us on support@iportal.me

Compatibility:

Is iPortal available for Mac?

Yes!
Subscribe to iPortal in the normal way, there is an installation walkthrough available if you follow this link: http://www.iportal.me/secure/walkthroughmac.pdf

Is iPortal available for Windows 7?

Yes!
If your system is 32 bit (standard) follow this link: http://www.iportal.me/secure/iportal.exe
If it is 64 bit follow this link: http://www.iportal.me/secure/iportal64.exe

Is iPortal available for Vista?

Yes!
If your system is 32 bit (standard) follow this link: http://www.iportal.me/secure/iportal.exe
If it is 64 bit follow this link: http://www.iportal.me/secure/iportal64.exe

Is iPortal available for my iPhone/iPad/iPod touch?

Yes!
Subscribe to iPortal in the usual way, there is an installation walkthrough available if you email support@iportal.me

Packages:

The following packages are available (multiple subscriptions are only available on an annual basis):

Monthly subscription: 5 euros per month (1st payment taken the day after subscription, subsequent payments taken automatically on a monthly basis until cancelled)

Annual Subscription: 50 euros per year (1st payment taken the day after subscription, subsequent payments taken automatically on an annual basis until cancelled)

Additional Subscriptions are available at a greatly reduced rate if you have taken out an annual subscription, please email us at info@iportal.me for more information.

We also offer a discount to pensioners and students (proof of age and/or education status required). This is only offered on annual subscriptions and is given on a rebate basis after subscription. For further information, please email us at: info@iportal.me

If you need further assistance, please email us at: info@iportal.me

How do I cancel my subscription to iPortal?

If you have paid for our service via Paypal, you will need to visit their website (www.paypal.com), login to your account and cancel the payment profile that is in place.

If you have paid us directly you will just need to notify us by email at info@iportal.me

In either instance we do not require notice. We do not give partial refunds. If you need further assistance, please email us at: info@iportal.me

Password:

You should have received your login details (username and password) via our automated email system almost immediately following subscription. If this is not the case please email us at: support@iportal.me

General Use:

How do I use iPortal for protection online?

When shopping or banking online, always connect to iPortal first. When you have entered your login details and the box has disappeared, open your browser and use in the normal way. You are now behind the curtain of our secure server.

How do I connect to the TV channels?

Once connected to iPortal, use your browser (i.e. internet explorer etc.) in the normal way to visit the channel of your choice. Those addresses are as follows:

There are far too many American channels to list but the link below to a US channel directory may help you navigate you way around them all.

If you need further assistance, please email us at: support@iportal.me

Can I use iPortal on more than one computer?

You can use iPortal on as many pieces of hardware as you like using a single subscription. However, you can NOT use it on more than one simultaneously. You will be periodically disconnected if you do so.

Troubleshooting:

I haven't received my login details, what do I do now?

Sometimes, despite our best efforts, the automated email containing your login details finds it's way to your spam/junk folder. Before contacting our support team please check there first. It is a good idea to add us to your address book, this will prevent this happening in the future.

If you need further assistance, please email us at: support@iportal.me

I have installed iPortal, and have entered my username and password, but nothing happens, how do I see the TV channels?

If having entered your username and password an error message appears in the "login box", please contact us at: support@iportal.me citing the error message and number you have received. Alternatively check the list of errors numbers, here in our FAQ's

If having entered your username and password the box just disappears, you are connected to iportal. Now, you simply visit the channel of your choice using your browser in the normal way, or if you have installed our toolbar, simply click on the channel of your choice.

If you need further assistance, please email us at: support@iportal.me

I am experiencing constant buffering, what can I do?

This is usually caused by bandwidth issues and is unrelated to iPortal itself. Other than upgrading your connection speed with your Internet provider, you could try the following;

Select a programme that you wish to watch, click "play", then click "pause". Leave this for several minutes, then click "play" again. You should find that the programme has "backed up" enough to run with little or no interruption.

What does this error message mean?
(These are the most common errors that can affect iportal, should you see a different one please email us at: info@iportal.me)

Error 800:

Usually refers to security settings. Disabling the firewall element of your security setup will normally fix this, though please enable your windows firewall to maintain protection. If you need further assistance, please email us at: support@iportal.me

Error 741 & 734:

Usually refers to router settings. Please ensure that "PPTP" is enabled in your router settings. If you need further assistance, please email us at: support@iportal.me

Error 619:

Can also point to a "PPTP" issues, but it can refer to a problem with password authentication. Please refer to Errors 741 and 691. If you need further assistance, please email us at: support@iportal.me

Error 691:

Refers to the validity of your username and password. Please remember that your details are case sensitive, and be diligent about entering them. If you have any ambiguous characters in your password (i.e (phoenetic) ohs or zeros, ones or letter ells or eyes) you may be advised to copy and paste them into the required spaces. If you need further assistance, please email us at: support@iportal.me

Error 718 & 930:

This error message usually refers to a break in the communication chain. i.e. Your computer - your router - your ISP - Our server.

Unless there is a problem with our server, i.e the server is down, the break usually occurs in the middle section of the chain, so between your router and your ISP, and wouldn't necessarily affect your internet connection, as it is often specific to VPN connections.

Nowadays, internet providers "farm out" their traffic loads in an attempt to maintain their promised bandwidth, they do this via their routers, and if there has been a firmware upgrade on the routers (done automatically and without your knowledge) it can cause this error to surface.

Whilst this usually corrects itself after a few minutes, you will sometimes need to turn off your computer and router, leave them for a few minutes then reboot them both, as this effects the changes made in these upgrades!


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